Terms of Use

1. Scope

These Terms of Use govern access to the governed workspace website, application, APIs, and connected services. If you use the governed workspace for an organization, you represent that you are authorized to act for that organization and to bind it to these terms and any applicable order form or customer agreement.

The governed workspace is a Canada-based service. Our Privacy Policy explains how we handle personal information and how customer data is stored and managed in Canada-focused operations.

2. Accounts and access

• You must provide accurate account information and keep it current.
• You are responsible for safeguarding your account and for activity under your credentials.
• Your organization controls who may access its workspace, connected systems, and governed content.
• We may suspend access to protect the service, investigate abuse, or comply with law.

3. Acceptable use

• You may use the governed workspace only for lawful business purposes.
• You may not attempt to bypass governance controls, security controls, seat limits, or model-routing restrictions.
• You may not use the service to violate confidentiality, privacy, intellectual property, employment, healthcare, financial, or public-sector obligations.
• You may not reverse engineer, disrupt, or interfere with the service except where the law expressly permits it.

4. Customer data and instructions

Your organization retains responsibility for the prompts, files, records, approvals, and other content it submits to the governed workspace, including whether it has the right to process that information. We process customer data on the organization’s instructions and in line with our Privacy Policy and customer commitments.

If your organization uses the governed workspace in a regulated setting, it remains responsible for determining whether prompts, files, outputs, and connected records may be used for that purpose and whether any internal approvals, notices, or consents are required before use.

5. Billing and subscriptions

Paid plans, billing cadence, fixed annual purchases, seat-based monthly pricing, taxes, and renewals are shown during checkout or in the applicable order form. Monthly plans are billed by seat. Annual Starter and Team purchases are fixed one-time payments under the current pricing catalog unless a separate commercial agreement says otherwise.

You authorize our payment processor to charge the selected payment method for the amounts presented at checkout. Currency conversion displayed at checkout may be informational; settlement is handled by the payment processor under its own terms.

Taxes are determined and applied by the payment and billing flow where required. You are responsible for reviewing the final checkout amount before completing payment.

6. Intellectual property

The governed workspace and its service materials are owned by us and our licensors. These terms do not transfer ownership of the service or our intellectual property. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business operations.

7. Service changes and availability

We may update, improve, or modify the service over time. We aim for reliable availability, but we do not promise uninterrupted operation. Maintenance, security events, third-party failures, or regulatory changes may affect availability or features.

8. Communications

By creating an account or starting a commercial relationship with the governed workspace, you agree that we may send service, billing, account, legal, and security communications related to your use of the service. Marketing communications are governed by applicable law, including Canada’s Anti-Spam Legislation where it applies.

9. Disclaimers

The governed workspace helps govern AI-assisted work, but it does not replace professional, legal, medical, compliance, financial, or employment judgment. You are responsible for reviewing outputs and for deciding whether to use them in your business context.

10. Limitation of liability

To the maximum extent permitted by law, the governed workspace will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data arising from use of the service. Where the law does not allow these limits in full, they apply to the maximum extent allowed.

11. Termination

You may stop using the service at any time. We may suspend or terminate access for material breach, abuse, non-payment, legal risk, or security risk. Provisions that by their nature should survive termination will survive, including billing obligations already incurred, intellectual property terms, disclaimers, and liability limitations.

12. Changes to these terms

We may update these terms as the product, pricing model, or legal requirements evolve. We will post the updated version here and revise the effective date. Material changes may also be communicated to workspace administrators or billing contacts.

13. Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-law rules. Unless another written agreement with your organization says otherwise, you agree that disputes relating to these terms or the service will be brought in the courts located in Alberta, Canada.

14. Contact

For legal or contract questions, contact our legal team at [email protected]. For privacy questions, see our Privacy Policy.

The governed workspace operates from Calgary, Alberta, Canada.